Quality and Safety
We only use Nature’s plants (herbs) in general. The herbs we use are wild-harvested and organic (when and where available).
CAPSULES. We only use pure wild-harvested and organic (when available) powdered herbs from around the globe, e.g. United States, South Africa, Mexico, Thailand, China, Peru, Romania, Indonesia, Brazil, Malaysia, India, Nepal, Ecuador, Columbia, Russia, et al.
We only use Hard HPMC, EMBO CAPS, Size “O”, Clear capsules derived from plant or vegetable cellulose (vegan). Vegetable cellulose capsules dissolve 100% in the stomach compared to only 25-30% for gelatin capsules (derived from animal sources).
We use no chemicals or additives of any kind! No preservatives, fillers, binders, excipients, etc. You get 100% herb and capsule. That’s it!
Our finished capsules come in 150CC size white HDPE plastic bottle with inner safety seal bottle cap.
Vegan. Gluten Free. No soy, wheat, or corn. Non-GMO. No fillers, binders, preservatives or other excipients.
EXTRACTS: We only use pure wild-harvested and organic (when available) cut and sifted and powdered herbs from around the globe, e.g. United States, South Africa, Mexico, Thailand, China, Peru, Romania, Indonesia, Brazil, Malaysia, India, Nepal, Ecuador, Columbia, Russia, et al.
Extract base is comprised of pure kosher USP vegetable glycerin, filtered alkaline water (pH 9.5 at time of production) and/or purified/filtered distilled water, and humic acid, and fulvic acid. All substances are solvents in nature. Our extracts are exposed to natural sun and moonlight and agitated by human hands over a 14-day period before being processed (strained and bottled). A tedious and time-consuming, but natural process.
Dry herb to menstruum ratio: 1:5
We use no chemicals or additives of any kind! No preservatives, fillers, binders, excipients, etc.
Our extracts come in 2 oz amber glass Boston round bottles with black bulb glass dropper.
We use the following containers for our products:
Plastic containers: herbal capsuled formulas, creams, salves, inhalers.
Glass containers: herbal extracts, elixirs, teas, coffees, powders/crystals, cough syrup, baby milk nutritive, essential oils, and botanical oils.
Vegan. Gluten Free. No soy. No wheat.
We use 100% plant-based cream base, authentic crystals and gemstones (for elixirs and sprays), pure botanical (vegetable oils) oils, pure essential oils, hydrosols, and plant-based flours (for powders).
Our products are not intended to treat, diagnose, prevent, or cure diseases.
Our products are not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of something you have read on this website.
Our intangible (informational) products are for educational purposes only and not for legal or professional business advice.
All content found on the DjehutyMaatraHerbs.com website, including: text images, audio, or other formats were created for informational purposes only. The Site and its Content are provided on an “as is” basis.
Djehuty Maatra Herbs ships all in-stock orders with USPS tracking. Please allow 7-28 business days for in-stock orders to ship.
At present, we use U.S. Postal Service flat-rate shipping ($9.75) for all orders. All shipping rates are determined by the U.S. Postal Service (via U.S.P.S. software). Priority Express (formerly “Overnight”) shipping is an additional $31.25 (in addition to $9.75 flat-rate fee) and must be paid via emailed invoice (by or before 2 p.m. PST or 5 pm EST, Monday thru Friday – not available on weekends and holidays). The U.S. Postal Service determines if Priority Express Mail is 1-day or 2-day delivery. Our sole duty is to get the package delivered to the U.S. Postal Service on the day you pay for Priority Express Mail and before the daily cut-off time which is 2 p.m. PST or 5 p.m. EST. Failure to get your package delivered by 2 p.m./5 p.m. means the order will arrive within 48 hours or two days.
Signature confirmation for any order may be requested before an order ships (request by email only).
Special instructions for delivery by carrier can be typed on your invoice at the time of placing your order.
After an order is made on our website, orders are delivered to your address usually within 7-28 business days (or sooner) by U.S.P.S. mail, First Class Mail or Priority Mail, depending on weight of packaged order and destination (all controlled by USPS software). We give ourselves up to 28 days to ship your order as this allows for time to receive newly received raw goods and/or supplies with a goal of preventing back ordered items. Products move fast and thus so do raw materials (ingredients) and packaging. Back-ordered items ship automatically when they become available. If you are unable or unwilling to wait the required shipping time-frame for quality products, please do not purchase from us. If we have already packed your order in preparation for shipment and you request a refund due to wait time (still within 28-day fulfillment period you understand and agree to), we charge a 10% breach fee deducted from the total amount of the order.
Tracking information will arrive via email once your order ships and can be able tracked online at www.usps.com.
At present, we use United States Postal Service (USPS) as a carrier for delivering orders. When your order status states "awaiting fulfillment" it means your order has not been fulfilled and has not left our facility. When your order status states "shipped" that means a postal label has been affixed to the order and the order has been delivered to the U.S.P.S. and received by the U.S.P.S.
There may be delays in receiving your order if you: (1) order during a sale (holiday sale, Black Friday sale, Cyber Monday sale, Christmas Day sale, etc.), (2) order during holiday snail mail season (from December 14th to January 3rd), (3) reside outside of the United States (and your order must be inspected by your country’s Customs Department), and/or (4) ordered a top-selling product(s) that experiences a run. Top-selling products include, but is not limited to: FBD Cleanse (capsules), Emerald Greens Cleanse (capsules), Pregnancy Kit, Jackrabbit Formula (capsules), Mucus Buster (capsules), Hair-Skin-Nails (capsules), Male-T Formula, Womb Formula, Brain Tuner (capsules), Clarity-Focus-Alert (capsules), Black Seed products (all), Moringa products (all), Sea Moss, N-Crease cream, Hair Growth Stimulant oil, Black Castor oil products (all), etc. NOTE: The FBD Cleanse (capsules) is our #1 selling product and constantly sells out. The demand for this product is extraordinarily high and has been since its inception on the market back in November 1999.
All orders $250 and over require signature confirmation at the time of delivery by the United States Postal Service (unless you specifically request no signature at the time of delivery).
NOTE: Orders that are flagged as suspicious by our e-commerce software may be delayed in shipping until the legitimacy of the order can be verified by the customer (who's credit card is used to make the order). Red flags usually appear when the billing and shipping to name and/or address do not match, especially pertaining to different countries.
When you order from us, you agree to shipping from a third-party carrier or courier service (e.g. U.S.P.S.) which creates a contract between yourself and the third-party carrier service. DjehutyMaatraHerbs.com is not liable for any problems with shipping and delivery once your order leaves our facility and is accepted by the carrier or courier service, this includes but is not limited to: lost package (in transit), claim or allegation of not receiving the package (despite USPS tracking information showing the package was delivered), someone may have stolen your package, etc.
If your order is returned to us due to our mistake, we’ll reship the order free of charge. If the mistake is on the part of the customer, a reshipping fee must be paid (via emailed invoice) before the order can reship.
Your remedy for any and all shipping problems caused by the carrier or courier service lies with the particular carrier or courier service. DjehutyMaatraHerbs.com is not a carrier or courier service and do not accept liability for any carrier or courier.
Orders that arrive damaged are the result of handling (mishandling) by the carrier or delivery service. If your order arrives with a damaged item(s), please fill out a claim with the carrier or delivery service. Take a photograph of any and all damaged item(s) and your completed claim form and send to us via email @ email@example.com. In the body of the email, please send us your full name or the name the order was made under, and your order number, requesting reshipment of the damaged item(s). With proof of damage and claim number, we will re-ship the damaged item(s) free of charge as a one-time courtesy. This gesture is at our discretion. Please allow 7-14 days for your re-shipment to be fulfilled and shipped. NOTE: You must notify us within 30-days of the date of the confirmed delivery by the carrier service in order to receive a one-time courtesy re-shipment of an order. Failure to follow the foregoing terms and instructions shall constitute a breach of terms.
We reserve the right to refuse complimentary re-shipment of orders if factual circumstances point to fraud, deceit, bad faith, breach of agreement, and/or unfair dealing and we give you notice of such. We are a very small company built on integrity and good will and we work very hard to produce our goods and to conduct business in a very competitive field and industry.
By ordering from us you acknowledge that you understand and agree to our terms regarding ordering and shipping.
Most international orders are handled by direct deposit (bank wire) or payment by credit card via emailed invoice (Square or PayPal). After payment, as a security measure against fraud, your order must first be confirmed by email before your order is processed and shipped. If we do not receive a confirmation response via email within 28 days the order will automatically be cancelled and your card refunded. This measure is to help us prevent fraudulent orders and chargebacks.
Please note that there may be additional shipping fees added to the order payment when your invoice is sent to account for the weight of the package that may not be accounted for in the flat-rate shipping price.
International orders ship by United States Postal Service (USPS) within 7-28 days from the date of order (usually within 7-14 days – Priority mail Flat Rate box).
Please allow an additional 7-14 days to receive your order due to Customs Department hold and check procedure. United Kingdom (and some other country’s) residents may be required to pay a duties fee on their order before receiving it as per U.K. government regulations. Check with U.K. Customs for more information on this procedure. If you refuse a package from us because of your failure to pay duties (or any other imposed fees by your government), shipping fees are not refundable for your returned order. No exceptions!
Returns, cancellations, and refunds
Unopened products may be returned for a refund or store credit within 14 days of purchase from our website. Please allow 3-5 business days for refund to appear back into your account. If payment for refund was made through a former payment gateway and merchant service provider of ours, the refund must be made by paper check (cashier’s check) and mailed to customer. For international orders of the foregoing situation, the refund must be made via one of our online payment accounts. Shipping fees are non-refundable unless your return is the result of our error (damaged, defective, or incorrect item, etc.).
Refunds for returned items are not made until the package/item(s) are back in our possession.
Opened products may not be returned for any reason for health and safety reasons (unless the product is defective which guarantees you a cost-free reshipment of the product or an alternate product).
A 20% restocking fee is applicable to all returns (orders that have left our facility and are in transit or have been delivered). This amount will be deducted from the refund amount.
Orders may be cancelled within the “Awaiting Fulfillment” stage and a full refund granted (unless the order has been packed and awaiting labeling, if which is the case a 10% breach fee will be deducted from the order amount to cover unpacking and restocking).
Cancellation requests are by email or phone. We require a reason for cancellation which better helps us serve you.
We cannot refund any order beyond 180 days or six months for any reason.
We do not refund any orders from previous business’ website nor do we re-send any e-books or e-articles from previous business’ websites nor are we obligated. We are a solely different business entity from any other business entity you may have purchased from in the past; different under both state and federal corporate law.
Returns can be sent to: Djehuty Maatra Herbs, Post Office Box 4825, Glendale, California 91222.
DjehutyMaatraHerbs.com reserves the right to deny any return or exchange.