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Ordering & Shipping

Quality and Safety

SAFETY

We only use Nature’s plants (herbs) in general, aphrodisiac plants in particular with many of them also having an affinity for the male and female reproductive organs (non genitalia) making them hormonal balancing in nature.

Unlike with toxic, harmful, pharmaceutical birth control pills and sex stimulant drugs on the market, e.g. Viagra, Cialis, etc., herbs have no adverse side effects and very few contraindications.

QUALITY

CAPSULES. We only use pure wild-harvested and organic (when available) powdered herbs from around the globe, e.g. United States, South Africa, Mexico, Thailand, China, Peru, Romania, Indonesia, Brazil, Malaysia, India, Nepal, Ecuador, Columbia, Russia, et al.

Our capsules are “o” size, clear, 100% plant-based (vegan), derived from vegetable cellulose (non-GMO corn source). 

We use no chemicals or additives of any kind! No preservatives, fillers, binders, excipients, etc. You get 100% herb and capsule. That’s it!

Our finished capsules come in 150CC size white HDPE plastic bottle with safety seal bottle cap.

Vegan. Gluten Free. No soy. No wheat.

EXTRACTS: We only use pure wild-harvested and organic (when available) cut and sifted and powdered herbs from around the globe, e.g. United States, South Africa, Mexico, Thailand, China, Peru, Romania, Indonesia, Brazil, Malaysia, India, Nepal, Ecuador, Columbia, Russia, et al.

Extract base is comprised of pure kosher USP vegetable glycerin, filtered alkaline water (pH 9.5 at time of production), humic acid, and fulvic acid. All substances are solvents in nature. Our extracts are exposed to natural sun and moonlight and agitated by human hands over a 14-day period before being processed (strained and bottled). A tedious and time-consuming, but natural process.

Dry herb to menstruum ratio: 1:5

We use no chemicals or additives of any kind! No preservatives, fillers, binders, excipients, etc.

Our extracts come in 2 oz amber glass Boston round bottles with black bulb glass dropper.

Vegan. Gluten Free. No soy. No wheat.

OTHER PRODUCTS:

We use 100% plant-based cream base, authentic crystals and gemstones (for elixirs and sprays), pure botanical oils and essential oils, and plant-based flours (for powders).

Shipping

After an order is made on our website, orders are delivered to your address within 7-28 business days (or sooner) by U.S.P.S. mail, First Class Mail or Priority Mail. We give ourselves up to 28 days to ship your order as this allows for time to receive newly received raw goods and supplies. Products move fast and thus so do raw materials (ingredients) and packaging.

Tracking information will arrive via email once your order ships and can be able tracked online.

At present, we use United States Postal Service as a carrier or courier for delivering orders. When your order status states "awaiting fulfillment" it means your order has not been fulfilled and has not left our facility. When your order status states "shipped" that means a postal label has been affixed to the order and the order has been delivered to the U.S.P.S. and received by the U.S.P.S.

There may be delays in receiving your order if you: (1) order during a sale, (2) order during holiday snail mail season (from December 14th to January 3rd), (3) reside outside of the United States (and your order must be inspected by your country’s Customs Department), (4) ordered a top-selling product(s) that experiences a run.

All orders $250 and over require signature confirmation at the time of delivery by the United States Postal Service.

When you order from us, you agree to shipping from a third party carrier or courier service (e.g. U.S.P.S.) which creates a contract between yourself and the third party carrier service. DjehutyMaatraHerbs.com is not liable for any problems with shipping once your order leaves our facility and is accepted by the carrier or courier service.

Your remedy for any and all shipping problems caused by the carrier or courier service lies with the particular carrier or courier service. DjehutyMaatraHerbs.com is not a carrier or courier service. By ordering from us you acknowledge that you understand and agree to our terms regarding shipping.

INTERNATIONAL ORDERS

All international orders are handled by payment by credit card via email. After payment, as a security measure, your order must first be confirmed by email before your order is processed and shipped. If we do not receive a confirmation response via email within 28 days the order will automatically be cancelled and your card refunded. This measure is to help us prevent fraudulent orders.

Please note that there may be additional shipping fees added to the order payment when your invoice is sent to account for the weight of the package that may not be accounted for in the flat-rate shipping price.

Please allow an additional 7-14 days to receive your order due to Customs Department hold and check procedure. United Kingdom residents may be required to pay a duties fee on their order before receiving it as per U.K. government regulations. Check with U.K. Customs for more information on this procedure.

Returns and refunds

Unopened products may be returned for a refund or store credit within 14 days of purchase with proof of purchase. Please allow 3-5 business days for refund to appear back into your account. Shipping fees are non-refundable unless your return is the result of our error (damaged, defective, or incorrect item, etc.).


Opened products may not be returned for any reason for health and safety reasons (unless the product is defective which guarantees you a cost-free reshipment of the product or an alternate product).

A 20% restocking fee is applicable to all returns. This amount will be deducted from the refund amount.

If products were damaged while in transit via carrier or courier, send us photographed proof of the damaged product(s) via email and we’ll reship any damaged item(s) free of charge as a one-time courtesy. We suggest all damages be reported to the carrier or courier service. You may have to fill out a claims form.

DjehutyMaatraHerbs.com reserves the right to deny any return or exchange.